FAQ

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To book you can call or email us for an invoice. 

General Info: 

• 50% NONREFUNDABLE down payments are due to reserve your rentals.  
• Final payments are due 30 days prior to your event.  
• All payments are final and non-refundable.  All payments will be forfeited if reservation is cancelled at any time.  
• If reservation is cancelled within 30 days prior to the scheduled event, renter is responsible for the full amount of the original rental order. 
• Once final payments are made, no refunds will be issued.  
• If orders are canceled within 5 days of event date, additional restock fees apply.  Invoices are valid for 24 hours. 
• If we do not receive your 50% nonrefundable down payment, we will void your invoice.  
• Your delivery day will be emailed to you at least 3 days prior to your expected delivery. 
• Deliveries are completed anywhere between 5 days to 1 hour before your event and pick up is anywhere between 1 hour-4 days after your event, depending on our schedule and availability.  
• If you require an exact delivery time and/or pick up time, or a weekend delivery, you must let us know at time of booking as there will be additional fees.  
• Rentals that are being picked up will be available the last business day before your event and are due back the next business day after your event.  

any exceptions are subject to our discretion 

ASAP! We have some rentals booked up to three years in advance. All rentals are first come first serve so the earlier you book the better. Some items are so unique that we only have one of them available. Once you pay your deposit/retainer, the rental is reserved for your date. An invoice without payment IS NOT RESERVED and is still up for grabs! We highly recommend you put down a deposit on the items you know you want as we do not hold anything for anyone until deposits are paid. 

All offers and discounts (e.g., military, coupon code, etc.) only apply to full price rentals. We cannot combine any discounts.

PLEASE BE AWARE ALL PAYMENTS ARE FINAL!   

We DO NOT give refunds of any kind. Once payments are received, they are FINAL and nonrefundable. Please see above or your contract for more information.

COIVD update-  After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember be aware of our cancellation policy when booking. 

PLEASE NOTE -  SEE CONTRACT FOR MORE INFO.

 Your delivery day time window will be emailed to you at least 3 days prior to your event. Deliveries are completed anywhere between 3 days to 1 hour before your event and pick up is anywhere between 1 hour to 3 days after your event, depending on our schedule and availability.

 If you require an exact delivery time and/or pick up time, or a weekend delivery, you MUST let us know at time of booking as there may be additional fees. We offer premium delivery for those who need specific delivery and pick up times. Scroll down for more information. 

Rentals are ONLY GUARANTEED FOR YOUR EVENT.  We try our best to get you your rentals a day or two early but during busy months we may not be able to or they may be rented the day before your event. If you absolutely need your rentals the day before your event, you must book and pay for 2 days. 

Rentals that are being picked up will be available the last business day before your event and are due back the next business day after your event. 

We will set up any rentals that need assembly (e.g., tents, arbor, doors, etc.). All other rentals will be dropped off in stacks and must be ready for pick up in the same manner they were dropped off. If you would like us to set up any rentals (e.g., chairs for a wedding ceremony) we can do that for a nominal fee. Please call for pricing.

*We do not set up your chair rentals unless you pay for set up. 

If we come to pick up the rentals and they are not broken down in the same manner they were delivered, your card will be charged for a breakdown fee.

IF YOUR PARTY IS A SURPRISE, YOU MUST TELL US AT BOOKING!! You will be required to pay for premium delivery. We will work with you to come up with a window for delivery but cannot be held responsible if the guest of honor finds out about the party. We will do our best to be discrete. 

Unfortunately we have no control over the weather conditions. We do not offer refunds for bad weather. 

All of our rentals are hand scrubbed prior to delivery and kept in the best condition possible. We guarantee our rentals are the cleanest in the industry. Please keep in mind that our rentals are used frequently and may show minor daily ware which is expected for rentals. 

Cash, check, or debit/credit card via the invoice online. Please see your invoice for current payment policy.  

It is your responsibility to make sure you have enough space for the tent. We need 4'  of grass around the parameter of the tent for the stakes. If the delivery crew is at your house and the tent does not fit, we are unable to proceed with the set up. No refunds will be processed for items that do not fit. 

If a rental goes missing, you are responsible for all charges to replace lost items. This includes if your venue misplaces our items.

No we cannot. Due to insurance reasons, we cannot bring any rentals inside a customers home.  PLEASE BE ADVISED: ALL RENTALS ARE LEFT OUTSIDE AT OUR DISCRETION. WE WILL NOT DELIVER INDOORS DUE TO INSURANCE REASONS. NO EXCEPTIONS.  

 This does not apply to venues. Rentals can be brought into venues. 

No, you do not have to be home for delivery. If you rent a tent, you will just need to leave a marker out for where to set the tent up. 

We are not a full service linen company. We get our linens shipped in from a premier linen company so we are unable to switch out colors of linens. All linen colors can be viewed on our website as well as in person so that you can be sure you choose the exact color you want. 

No. This Damage Waiver is a partial waiver of our claims for damage to or destruction of only Covered Item(s). IT IS NOT INSURANCE, NOR IS IT A WARRANTY. If  you have paid the Damage Waiver Fee set forth in your Rental Contract prior to commencement of your rental, then subject to the remaining terms hereof, including without limitation the “Exceptions and Exclusions” set forth below,  Berlin Rental will waive its right to recover from you 90% of its cost(s) (hereinafter, “Repair/Replacement Costs”) to repair or replace Covered Item(s) which is/are damaged or destroyed during the rental term set forth in your Rental Contract (the “Term”); provided however, that: (a) you will remain liable to Berlin Rental for a “deductible” equal to 10% of such Repair/Replacement Costs; (b) you must notify Berlin Rental in writing of any accident, loss, damage to, or destruction of Covered Item(s) within 24 hours thereafter; (c) you must provide to Berlin Rental with reasonable documentary evidence of the nature and cause(s) thereof; (d) you must return the subject Covered Item(s) to Berlin Rental, unless we elect to forego such return (in our sole discretion); and (e) you must continue at all times to comply fully with the terms of your Rental Contract, by among other things, fully and timely paying all amounts due and coming due to Berlin Rental.

Exceptions and Exclusions: The foregoing notwithstanding, the following are NOT COVERED under the Damage Waiver, and you, the “Customer” or “Lessee,” will remain 100% liable for:

(a) Any Rented Item(s) with respect to which you do not pay a Damage Waiver Fee (as provided on Page 1 of your Rental Contract);

(b) The “deductible” described above;

(c) Loss of or damage to Covered Item(s) due to intentional abuse, improper use, gross negligence, willful misconduct, or neglect;

(d) Loss of or damage to Covered Item(s) due to violation (by you, your agents, employees or contractors) of the terms of your Rental Contract, any applicable laws, rules, regulations, policy(ies) of insurance, and/or any instructions and/or warnings provided by Berlin Rental.

(e) Loss of or damage to any Covered Item due to exceeding the rated capacity of such Rented Item;

(f) Any failure to return Covered Item(s) to Atlas (including without limitation, loss, theft or disappearance);

(g) Damage to or destruction of Covered Item(s) resulting from any failure to properly maintain such Covered Item(s);

(h) Loss of or damage to any Covered Item due to failure to secure and/or protect it (e.g., by leaving it in an unprotected area, leaving it outside in severe weather, unlocked, etc.);

(i) Damage, destruction or loss of or to any Covered Item from anyone employed or engaged by you and/or any other person you permit to use or otherwise deal with any Covered Item(s);

(j) All damage to electrical equipment;

(k) Loss of or damage to any intangible(s), including without limitation, data and intellectual property; and

(l) Loss of or damage to any Covered Item resulting from its exposure to hazardous, explosive, combustible, radioactive, toxic, corrosive, noxious or otherwise hazardous conditions, materials or substances.

This Addendum shall be deemed to modify and supplement, and shall be deemed incorporated into and become a part of your Rental Contract. To the extent any of the terms of this Addendum conflict with the terms of your Rental Contract, the terms of this Addendum shall control. Your Rental Contract shall otherwise remain in full force and effect, will be deemed incorporated herein.