FAQ

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What is the booking process?

 To book you can call or message us for an invoice. 50% NONREFUNDABLE deposits are due to reserve your rentals. Final payments are due one week prior to your event. Invoice prices are valid for one week only. If we do not receive your deposit within one week, your invoice will be voided. RENTALS ARE NOT RESERVED UNTIL YOU PAY THE DEPOSIT.
 

Please be advised, invoice prices are only valid for ONE WEEK. If you do not put a deposit down within one week, your prices are no longer valid. We do not honor prices from previous quotes. To get locked into a certain price, you must put a deposit down within one week. Again, WE DO NOT HOLD ANY RENTALS WITHOUT A DEPOSIT!


Please note- all deliveries over a hour away have a $700 minimum order before delivery and tax.

How soon do I need to book?

ASAP! We have rentals booked up to three years in advance. All rentals are first come first serve so the earlier you book the better. Some items are so unique that we only have one of them available. Once you pay your deposit, the rental is reserved for your date. An invoice without a deposit IS NOT RESERVED and is still up for grabs! We highly recommend you put down a deposit on the items you know you want as we do not hold anything for anyone until deposits are paid. 

Do coupons or discounts apply to packages?

All offers and discounts (e.g., military, coupon code, etc.) only apply to full price rentals. We cannot combine any discounts.

What if I have to cancel?

ALL SALES ARE FINAL!   

We DO NOT give refunds of any kind. Once payments are received, they are FINAL! If you decide to cancel your order, you will be given a STORE CREDIT for a future order. NO EXCEPTIONS!


Again, ALL PAYMENTS ARE NONREFUNDABLE and will be forfeited if reservation is cancelled at any time. Payments can be used as a credit for a future order. If reservation is cancelled within 3 days prior to the scheduled event, renter will be charged a 75% restocking fee of the original rental order.


Deposits are the standard in the rental industry. Deposits are used to protect our customers as well as ourselves. Once deposits are paid, our customers have the peace of mind that their rentals are reserved for their event and we will not rent said rentals out to anyone else. In addition, deposits guarantee that we as a business are receiving justifiable payment for the rentals we are reserving (i.e., not renting to anyone else) for a specific customer. As a small family business, the money we make by renting our inventory is how we make a living. If we did not take deposits we would be unable to run this business as any customer could cancel their order last minute and leave us completely out of the sale, which we were holding specifically for them, often turning other customers away.


We understand things happen and weather can cause plans to change which is why we allow all deposits to be applied as a credit for a future rental. Please do not call and ask for a refund.  This policy is necessary and we cannot make exceptions.

When will my rentals be delivered? Can you deliver a day or two early?

 Your delivery day and 3-6 hour time window will be emailed to you at least 2 days prior to your event. Deliveries are completed anywhere between 3 days to 1 hour before your event and pick up is anywhere between 1 hour to 3 days after your event, depending on our schedule and availability.


 If you require an exact delivery time and/or pick up time, or a weekend delivery, you MUST let us know at time of booking as there may be additional fees. We offer premium delivery for those who need specific delivery and pick up times. Scroll down for more information. 


Rentals are ONLY GUARANTEED FOR YOUR EVENT.  We try our best to get you your rentals a day or two early but during busy months we may not be able to or they may be rented the day before your event. If you absolutely need your rentals the day before your event, you must book and pay for 2 days. 


Rentals that are being picked up will be available the last business day before your event and are due back the next business day after your event. 

Do you set up the rentals?

We will set up any rentals that need assembly (e.g., tents, arbor, doors, etc.). All other rentals will be dropped off in stacks and must be ready for pick up in the same manner they were dropped off. If you would like us to set up any rentals (e.g., chairs for a wedding ceremony) we can do that for a nominal fee. Please call for pricing.


*We do not set up your chair rentals unless you pay for set up. 


If we come to pick up the rentals and they are not broken down in the same manner they were delivered, your card will be charged for a breakdown fee.

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What if my party is a surprise?

IF YOUR PARTY IS A SURPRISE, YOU MUST TELL US AT BOOKING!! You will be required to pay for premium delivery. We will work with you to come up with a window for delivery but cannot be held responsible if the guest of honor finds out about the party. We will do our best to be discrete. 

What if it rains?

If the weather does not cooperate, we can reschedule your event. We are unable to set up certain items in the rain and will refuse to do so if you do not want to reschedule. 


If your event cannot be rescheduled, we can set up many rentals inside or you can receive a credit for a future order.

Are your rentals clean and in good condition?

All of our rentals are hand scrubbed prior to delivery and kept in the best condition possible. We guarantee our rentals are the cleanest in the industry. Please keep in mind that our rentals are used frequently and may show minor daily ware which is expected for rentals. 

How do I send you a contract if I don't have a printer?

No need to print anything. You can use the app "CamScanner" to digitally sign PDF documents and email them back to us. 

How can I pay?

We accept cash, certified check, bank transfer, debit, or credit. There is a 3% convenience fee for all orders paid with a debit or credit card. 

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What if the tent does not fit my yard?

It is your responsibility to make sure you have enough space for the tent. We need 4'  of grass around the parameter of the tent for the stakes. If the delivery crew is at your house and the tent does not fit, we are unable to proceed with the set up. We can offer you a 100% credit (minus delivery fees) to be applied to a future order.

What if a rental goes missing?

If a rental goes missing, you are responsible for all charges to replace lost items. This includes if your venue misplaces our items.

Can you bring my rentals inside/upstairs?

No we cannot. Due to insurance reasons, we cannot bring any rentals inside a customers home.  PLEASE BE ADVISED: ALL RENTALS ARE LEFT OUTSIDE AT OUR DISCRETION. WE WILL NOT DELIVER INDOORS DUE TO INSURANCE REASONS. NO EXCEPTIONS.  


 This does not apply to venues. Rentals can be brought into venues. 

Do I have to be home for delivery?

No, you do not have to be home for delivery. If you rent a tent, you will just need to leave a marker out for where to set the tent up. 

What if I don't like my linen color?

We are not a linen company. We get our linens shipped in from a linen company so we are unable to switch out colors of linens. All linen colors can be viewed on our website as well as in person so that you can be sure you choose the exact color you want. 

Do I get my damage waiver back if I don't break anything?

No. Damage waivers are not deposits, they are an insurance policy just like any other insurance policy (car, health, etc.).  The damage waiver will cover damages due to normal ware and tare. Excessive damages may acquire additional fees.  

Delivery