UPDATE 5/23/20

GOOD NEWS!


In accordance with current NJ executive order,  small outdoor gatherings of up to 25 people are now considered safe and legal. 


We have created some custom small gathering packages that you can view under "packages". We are now taking orders!


We feel safe conducting business as current research supports that small outdoor gatherings with social distancing are safe. We are continuing to work from home as much as possible to limit office exposures and we are still not allowing customers in the store. 


As always we pride ourselves on having the absolute cleanest inventory. As a precaution, all interactions and deliveries will be contactless and all rentals are cleaned using industrial grade anti-bacterial cleaner before and after every use.

COVID-19 UPDATES

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UPDATE 3/16/20

We are so sorry for all the people who have planned events and are now making the tough decision to reschedule or cancel. We understand your stress, sadness, and disappointment.

 

Given recent updates on COVID-19, if you need to reschedule, we are here to help you and work with you. As soon as you make the decision, let us know and we will pull your file and have it on hold for a future date. As always, any payments made, will still apply to your future date/order without any change fees. 


With everything going on, our normal hours and procedures are being disrupted. We appreciate everyone’s understanding, support, and kindness at this difficult time. We are doing what we can to make the best of this situation. Above all, the health and safety of everyone is our number 1 priority right now. We hope everyone is being safe and keeping up with the CDC and government guidelines. 


We have decided to close the showroom to the public to limit social contact. Anyone who needs to contact us can email us at berlinpartyrental@gmail.com or call us at 856-809-2809. If we do not answer, please leave us a message and we will get back to you ASAP.


On a personal note, we are preparing for a very rough few months as a small business. It is going to be hard for many small businesses to keep afloat without any income while still having to pay rent, bills, etc. We are anxious for what’s to come but hopeful for the future. This will end eventually, and we will rebuild. Once we’re on the other side of this, please try to support your local brick and mortar small businesses while we all regroup. In the meantime, there are a few things you can do to support small businesses such as leaving a review or sharing a post on social media. We truly appreciate it.


Again, we are so sorry for those who are being affected right now, we feel your pain. 


Best,

The Berlin Rental Family (Michelle)

UPDATE 3/10/20


As always, all of our inventory is hand washed and disinfected before and after every rental. This is our standard procedure. We guarantee our rentals are above the industry standard in regards to cleanliness.


In addition, we are taking the following precautions to protect ourselves and our customers:
-We are using gloves to deliver and pick up all rentals.
-When rentals are returned we are disinfecting them immediately. We then plan to leave those rentals isolated for 3 days as the current research suggests the virus can only live on a surface for 2-3 days. After 3 days, the rentals will be hand washed and thoroughly disinfected.
-We are disinfecting our office daily.
-We are encouraging customers to book over the phone or online to limit the amount of people in our store.


This is all being done as a precautionary measure and we will update you if anything changes.


We understand people are concerned and may want to cancel their events to help slow the spread of the virus. As always, our cancellation policy is as follows, all payments will be issued as a store credit to be used at a future date or you can reschedule your event for a future date. We do not charge a fee for date changes so please feel free to reschedule if you are concerned.


We are preparing for all small businesses to take a bad hit right now and we appreciate your kindness and cooperation.


Please be cautious and stay up to date on information provided by the CDC.


Thank you,
Michelle